Callroute and Oak Innovation have announced that Oak’s ClarifyGo call recording solution is now available to Callroute customers.
This new service enhances Callroute’s recording capabilities beyond the current PSTN offering, with a fully Microsoft certified call recording service for Teams, now available directly within the Callroute portal.
ClarifyGo ensures that Teams users comply with the call recording standards laid out by regulations such as FCA, GDPR, MiFID II, PCI DSS, Dodd-Frank and HIPAA. As a Microsoft certified solution, ClarifyGo uses the Microsoft Call Recording Graph API to automatically capture all types of calls and meetings, including PSTN and Teams, audio, video and screen-sharing, both internal and external.
Every conversation is encrypted and stored for as long as needed, with features including policy-based access, rule-based recording and secure file-sharing.
ClarifyGo also offers a Quality Measurement module and analytics integrations to support performance evaluation and improvement.
Ewan Haig, CEO at Callroute, said, “This partnership marks an exciting expansion of the Callroute service, giving businesses access to advanced, compliant call recording for Microsoft Teams. This is the next phase of our journey to bring best-of-breed services to our customers in a way that can easily be consumed and managed from the Callroute portal.”
Chloe Emm, growth director at Oak Innovation, said, “We’re delighted to be working with Callroute to deliver Teams compliance recording to their customers and resellers alongside their already impressive offering. ClarifyGo ticks the compliance boxes in a low-risk, low-hassle solution that’s quick to get up and running and works seamlessly alongside Teams for great results.”