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CallTower has announced a partnership with Tollring to provide advanced call analytics on Microsoft Teams with Analytics 365.
The new solution, designed specifically for Microsoft Teams, will change the way organisations use call data insights to enhance team performance, improve customer engagement and maximise revenue.
Incorporating Analytics 365 Call Analytics into an organisations’ communication strategy can significantly increase sales and drive customer satisfaction levels. By understanding call queues and unreturned or missed call metrics, users can highlight missed revenue opportunities and drive improvements in customer experience.
This integrated Microsoft Teams application enables organisations to manage customer-facing teams and build lasting customer relationships. By monitoring call activity, staffing levels and performance, organisations can use intuitive dashboard views and create wallboards to improve performance and meet customer expectations.
Key features of Analytics 365 Call Analytics include:
• Real-time data insights: gain instant access to valuable analytics on communication activities.
• Performance tracking: monitor and measure performance metrics to improve staffing levels, productivity and operational efficiency.
• Customisable wallboards: generate tailored wallboards to monitor call queues and ensure service level targets are met to suit specific business needs and goals.
• In-depth reporting: drill down to the detail and share findings to ensure comprehensive analysis of communications activity and ongoing improvements.
• Predictive analysis: analyse and anticipate trends to make informed decisions.
"We are excited to deliver Analytics 365 Call Analytics as part of our larger Microsoft Teams suite," said William Rubio, CRO of CallTower. " The analytics offered by Analytics 365 showcase our dedication to providing cutting-edge technology that empowers businesses to excel in today's challenging business environment.”
Tony Martino, CEO of Tollring, said, “Tollring is delighted to partner with CallTower to deliver Analytics 365 globally through their channels. Coupling Operator Connect with analytics is a powerful combination, both adding value and differentiation to MSP propositions whilst significantly impacting customer experience across their customers.”