The partnership will aim to provide advanced and flexible cloud contact centre capabilities for end customers, with Cirrus’ contact centre platform set to answer growing demand within Amillan’s public sector client base.
“We continuously review our product portfolio and quickly uncovered the need for a true cloud centre solution,” said Phil Jordan, CEO at Amillan. “Cirrus emerged as the best-in-class, and as an organisation they mirror our core values of enabling excellent customer service and building lasting customer relationships.”
New and existing Amillan customers will have access to Cirrus’ contact centre solutions, including its newest integration product for Microsoft Teams.
Jason Roos, CEO at Cirrus said that he was pleased to collaborate with a business that matched its beliefs and goals of building customer relationships based on trust and excellence.
“With the rapid shift to home working, MS teams has become the go-to platform for contact centres up and down the country, which is why our integration will fill a void in Amillan’s portfolio,” Roos added. “The public sector has faced extraordinary challenges, and our technology will not only drive better customer experience, but also improve the employee experience.”