On a recent episode of Comms Business Live David Dungay was joined by three industry analysts Dave Michels, Principal Analyst at Talking Pointz, Zeus Kerravala, Founder of ZK Research and Evan Kirstel, B2B social influencer to talk about the latest in customer experience, contact centre and artificial intelligence.
The stream took place at Avaya's APAC annual customer and partner meet in Singapore where the vendor showcased their latest and greatest from their UC and CC portfolio's.