To support this expansion, ConnectWise will move from its current UK offices and open a new European headquarters in London’s City, close to some of the most innovative and influential technology companies in Europe, allowing it to provide an increased local presence, together with the resources and support its partners need. The expansion builds on ConnectWise’s proven success in the IT channel; helping to give systems integrators and service providers, including many of the top global managed service providers, the best tools possible to run their business.
The company also announced that veteran IT solution provider Malcolm Diack has been appointed to the new ConnectWise London office and will help serve as an important resource for the European partner network. Malcolm brings over 12 years of IT solution provider experience after having served as the Technical Director of one of ConnectWise’s key partners in the UK. Malcolm’s experience managing teams using all three ConnectWise products gives him a unique perspective on the ConnectWise prospect and partner space. Malcolm will channel feedback from the UK and surrounding region on all technical and product needs, ensuring that the European ConnectWise partner community is enabled with the correct tools, platforms and best practices to be successful.
“The UK and Europe are significant, growing markets for us: our new London office will be key to giving our partners in the region the level of support they deserve,” said Arnie Bellini, CEO of ConnectWise. “From our beginnings as an IT service company, we at ConnectWise have prided ourselves on knowing just what our partners need to streamline operations in order to help drive business growth. Along with the office, we will be expanding our European team in order to deliver the highest possible levels of expertise and commitment to our regional partners that sell, service and support technology across Europe.”
“ConnectWise is a driven company: it is committed to constantly improving its products, and responding to the needs of its partners. Its business management platform has supported us in our efforts to grow revenue and increase customer satisfaction – since we began working with ConnectWise we have doubled our turnover,” said Raja Pagadala, MD of The Final Step, a London-based business IT support provider established 27 years ago. “The platform gives us a holistic view of each customer relationship and as every service provider knows, the better we understand our customers the more value we can add and the more responsive we can be. We are better able to pinpoint the areas where we truly add value and as a result we are able to build long-term strategic partnerships with our customers.”