Content Guru’s Enterprise award recognises the innovation of its CONTACT multi-channel contact centre product, which runs on its storm cloud platform and is at the forefront of new multi-channel customer engagement. storm CONTACT has been adopted by hundreds of the world’s largest enterprises and allows customers to communicate using any type of medium, such as email, instant messaging, SMS, social media, video and voice and provides a huge range of both fully-automated and agent-assisted services for sectors such as financial services, online, retail, travel and utilities.
Sean Taylor, CEO of Content Guru, commented, “When a technology wave comes along and you’re lucky enough to be able to ride it then the experience is fantastic. Cloud computing is currently undergoing tremendous growth and we have been able to utilise that technology to massively improve the customer engagement services that enterprises large through to small are able to offer.
“Behind the scenes the Content Guru team have had to work incredibly hard to keep at the forefront of our industry and receiving a Queen’s Award is such a tremendous way to recognise that effort, especially in such a special year during which the Queen celebrates her 90th birthday.
“Cloud is a global technology and our ambition is to take the innovation that our best-of-British brains have invented and roll it out on a global basis. Having a royal endorsement will be of tremendous benefit as we push the business on to its next level.”