Dell EMC and their partners can now lead all aspects of customer deployment from planning, configuration and installation to data migration and knowledge transfer.
“Our differentiated services are a big reason customers buy from Dell. ProDeploy Client Suite provides IT managers the flexibility to outsource time-consuming deployment tasks that divert IT staff from more critical initiatives,” said Jeff Clarke, Dell vice chairman, Operations and president, Client Solutions Group. “They can now focus on delivering a great end-user experience and increase productivity by putting a fully-configured system in their employees’ hands.”
Deployment projects are set up and managed through TechDirect, a self-service portal that allows customers and partners to easily and confidently direct deployment projects, from defining the scope, to making changes, to configuring systems or checking status. Projects can be executed faster and with less risk of mistakes, making the entire engagement more efficient and effective.
The ProDeploy Client Suite also fully enables Dell EMC channel partners with a framework designed to supplement their capabilities, grow services revenues. Partners have the flexibility to resell or co-deliver deployment services. With training and certification accessed through TechDirect, partners who attain the Deployment Services Competency by passing the corresponding exam gain access to Dell EMC methodologies and tools while becoming eligible to co-deliver ProDeploy Plus and ProDeploy.
Patrick Moorhead, founder, president & principal analyst, Moor Insights & Strategy “Getting new technology into the hands of a mobile, remote or global workforce is a challenge many organisations can relate to. Dell’s new ProDeploy Client Suite addresses and automates many of the more time consuming and complicated aspects of PC deployment while giving IT leaders the visibility and control they need to effectively manage devices. Leveraging the expertise of Dell and channel partner technicians and taking advantage of capabilities like Connected Configuration - where customers can set up a distribution point in the Dell factory - not only eases the burden on IT but ultimately results in faster deployment of ready-to-use systems.”