The acquisitions include Ipswich based Ansaback and CallScripter, its sister business that provides contact scripting solutions and business intelligence. Both companies have been purchased from IPPlus Plc. In a separate agreement, Direct Response Contact Centres Ltd has acquired GoResponse, the Kent based customer support experts.
Ian Mitchell, Group CEO of Direct Response Contact Centres Ltd, comments: “These acquisitions represent a new and exciting phase in the continued development of our business. Uniting these companies creates the largest independent SME contact centre group in the UK, but most importantly we can open the door widely for organisations to easily embrace seamless multi-channel communications, business analytics and digitalisation. This offers significant new avenues of opportunity for both clients and our employees.”
To support the continued growth of the business DRCC has also invested significantly in telephony platforms to offer its clients a range of digital communication features and services whether via telephony, SMS, social media, email or the web.
Chris Robinson, founder and Chairman of Direct Response Contact Centres Ltd, adds: “In Direct Response Contact Centres, we are making a strategic investment as an industry leader that we believe is poised for continued growth via future acquisitions and sustained organic sales. We have an experienced management team, excellent employees and have built a blue-chip customer base with a well-deserved reputation for innovation and a reliable delivery of the highest-quality service. With this strategic investment and acquisitions in place the business is poised for continued growth.”