Under the terms of the agreement, Exertis will carry a comprehensive range of its new partner’s contact centre and customer interaction solutions, including its flagship Enghouse Interactive Communications Center (EICC) and Contact Center: Enterprise (CCE) solutions, together with its Quality Management Suite (QMS) and Real Time Speech Analytics (RTSA) offerings.
John Bird, Head of UC Systems and Support Services, Exertis Enterprise stated: “We were attracted to partnering with Enghouse because we see them as global contact centre and customer interaction specialists. That positions them strongly to support us in helping our resellers and end customers embrace the move to digital media and the push around customer experience.”
“Coupled with that, their footprint in the UK contact centre market has grown significantly over recent years as has the breadth and depth of their solutions portfolio, encompassing everything from contact centre software to quality management and self-service tools. Enghouse solutions are designed for growth. While they are typically sold into contact centres with between 10 and 250 agents, they have the potential to scale from one user to tens of thousands.”
“In addition, they have significant expertise in Microsoft solutions including Skype for Business, which complements our own position as one of Microsoft’s largest resellers in the UK. They are also certified on all the major PBXs, including ShoreTel and NEC.”
“Taken together, all of this expertise and functionality gives us and our partners an opportunity to add significant value to the solution and service offering we provide end customers,” continues Bird. “Anyone with a contact centre opportunity, whatever the size and scope, should be talking to us to find out more about how we can support and optimise it.”
Gary Bennett (pictured), Channel Sales Director, Enghouse Interactive, says: “As underlined by our new status as a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre Infrastructure, we are making great strides across the world. In the UK, we see the quality of support Exertis can offer coupled with their ability to scale rapidly to support large volumes as key to sustaining and driving further growth.”
“Exertis has a close relationship with Microsoft and Enghouse complements this by bringing to the table additional Skype for Business capability as well as complementing Exertis’ broader unified communications portfolio including solutions from NEC and ShoreTel,” he continues.