According to Craig McCalley, Director, Sales & Marketing, Koris: “We wanted to partner with a well reputed and proven solution provider in the rapidly-evolving Skype for Business contact centre space. Enghouse Interactive fit the bill perfectly. We are very excited about the deep alignment that they have with the Microsoft product portfolio and we are seeing a lot of traction in the market between the Enghouse and Microsoft solution sets.”
“It’s critical for us in this increasingly mature and sophisticated contact centre market, that the Enghouse Interactive solution offers end customers a seamless, blended, multichannel experience rather than the silo multichannel experience delivered by many competitors,” he continued.
“Just as important, is the seamless integration of the EICC core product capabilities such as call backs, survey modules, screen and quality monitoring. Based on our extensive contact centre experience, we know how agents work most productively, and the blended, functionally-rich approach that EICC provides enables them to deliver a seamless experience for customers across multiple different channels”.
As part of its commitment, Koris will complete Enghouse Interactive’s certification requirements to become Product Authorised as an “Expert Installer” and evolve into a self-sufficient partner for delivery, implementation and solution support.
At the outset of the new partnership, Koris will focus on delivering the Enghouse Interactive solutions into its core market of mid-range contact centres (between 50-500 seats across a broad range of organisations in both the public and private sectors).
Tony Davies, Director, International Partners, Enghouse Interactive said: “We are delighted to welcome Koris to our channel partner programme. They have established a reputation for being a top tier player in the Skype for Business solutions space along with a track record for excellent professional services and managed service delivery.”
“We have a similar drive in terms of delivering excellence across our product portfolio and to our alignment and commitment to Skype for Business,” continues Davies. “There is a real synergy between our two organisations and a shared business culture – a genuine commitment to delivering the best possible solutions to end customers.”