The addition of Five9 to the Espria portfolio of cloud-based applications enhances the MSP’s existing offerings.
Alex Tupman, CEO, Espria (pictured), said, “Today, it is crucial for contact centres to unify and analyse customer interactions across channels, self-service, and live channels and to break the data silos to transform data into a winning customer experience strategy.
“As a result, we have been actively looking to move into the customer contact centre market, enhancing our overall solution offering. This partnership enables us to do just that, and to realise our customer-focussed strategy.”
Thomas John, vice president of partners, EMEA, Five9, added, “Espria brings market reach and technological skills to drive sales and extend our joint market footprint.”