The platform will help to improve product knowledge and retain and win new business.
The 'ucSKILLS' digital adoption platform provides tools that enable partners to more effectively deliver Evolve IP's Anywhere Product Suite solutions and improve their own customer experience.
Together with technology partner iTEL, dedicated eLearning content is available from one user-friendly central resource which is constantly updated.
Scott Rixon, Evolve IP solutions director, said the new service will cement reseller knowledge across the EMEA region and help accelerate digital user adoption.
"Our partnership with iTEL will totally transform current services and create a host of benefits such as optimising team knowledge and support levels, improving the overall customer experience and reducing customer churn," said Rixon. "This valuable technical resource will be readily available to all our customers, giving them the power to quickly resolve issues and guide customer queries."
Rixon added that a recent study with iTEL proved that having an effective digital adoption platform reduced customer churn by 35 per cent.
He said, "If their service is reliable and consistent, customers will stay. An adoption platform supports quality control and team development."
Evolve IP partners with large tech companies to bring together their unified communications, collaboration, voice and contact centre tools into a single, secure solution for the hybrid workforce.
Rixon said, "By integrating these disparate systems from leaders such as Cisco and Microsoft, we can improve both productivity and security, increasing uptime to make the future of work better for everyone. The Evolve IP Training Hub – ucSKILLS - is another major step forward as part of a continuous pursuit to drive standards even higher.
"In addition, the hub will also be the new home for the Evolve IP Partner Portal. Meaning once a team has access, everything they need is in one place such as training materials, marketing resources and technical content. We want to make it even easier to do business with us."
James Buxton, managing director of iTEL, said, "Teaming-up with Evolve IP is a perfect fit as we share the same customer-focused goals and objectives, based on an engage, adopt and retain philosophy. Knowledge is power in an increasingly sophisticated and evolving technology arena."
Rixon added, "This new service is all about empowering partners and helping cement their technical knowledge. As we begin to grow the training hub, we will ensure this space becomes the centre for partner learning and development and a go-to unified communications knowledge bank."