Gamma said the acquisition will help to expand its contact centre and customer experience capabilities, with BrightCloud offering Cisco CCaaS and CX solutions.
The acquisition is designed to support Gamma’s objective to become a leading managed service provider for enterprises across Europe looking to transform their communications estates. It also deepens Gamma’s strategic partnership with Cisco.
Andrew Belshaw, CEO, Gamma (pictured), said, “We are delighted to welcome BrightCloud and the team to the Gamma group.
“BrightCloud has a strong reputation in the Cisco ecosystem and in-depth expertise in supporting CCaaS implementations and CX transformations and, together, we can provide our current and future customers with the best in industry solutions for leading CX and CCaaS delivery.”
Gregor Campbell, director of CX, BrightCloud, added, “We’re excited to become part of Gamma for many reasons: the culture, the ambitious growth plans, and strong leadership that align well with our company ethos.
“Importantly for our customers, knowing we are being acquired by an organisation that puts relationships first, means we know our customers will continue to get the specialist care and attention they have been used to but now with greater resources.”
Gamma has been working with enterprises and public sector organisations for over 15 years, offering a range of UCaaS and CCaaS solutions and managed networking.
BrightCloud manages an estate of Cisco Contact Centre installations and Webex CCaaS solutions. The company has experience in implementations, support and expert services.