As part of the Red Box integration, HubStor now includes a metadata template for search and data management of voice communications using relevant attributes such as call duration, start and end times, agent group, called number, caller ID, etc.
Using audio transcription and search technology, HubStor also performs identification and tagging of Personally Identifiable Information (PII) within recorded conversations. With HubStor’s query and dataset isolation capabilities, customers can pinpoint and manage sensitive datasets in an identity-aware manner for GDPR compliance.
“Our integration with HubStor provides our clients with additional options for compliance,” said Pete Ellis, CRO, Red Box Recorders. “HubStor’s customers can also benefit as the integration with Red Box technology represents an easy way of capturing communications data from more sources to the HubStor platform.”
Voice communication recording has risen in importance with the MiFID II regulatory requirements which came into effect in January 2018. Other regulations such as Dodd-Frank in the U.S. and Market Abuse Directive and Regulation (MAD/MAR) in Europe require investment firms to retain records of trade-related communication in a tamper-proof format.
“Capturing and archiving voice communications is a top challenge faced by many organizations in financial services,” said Vladimir Milutin, VP of Business Development, HubStor. “Enabling our customers to achieve WORM storage on the Microsoft Azure cloud platform in a more convenient, cost effective, and secure manner than on-premises approaches is part of HubStor’s unique advantage to clients.”