The Index surveyed 350 ITDMs, statistically measuring IT confidence levels on a 10-point scale (where zero represents “not confident at all” and 10 represents “extremely confident”). Questions spanned across four topic categories – Security, General IT Services, Infrastructure and Skilled IT Workforce.
Jonathan Levine, CTO at Intermedia, said: “Given the critical role IT plays in underpinning business today, a Confidence Score of 7.2 is worrisome. You wouldn’t feel comfortable boarding an airplane if the pilot had a 7.2 confidence level in the plane’s airworthiness. This modest confidence suggests that organisations may be more exposed than leaders realise. We’ll be watching closely to see if further cloud adoption helps improve confidence, or if the insufficient attention given to IT concerns today will further erode confidence in the coming year.”
Index finds that small companies are struggling the most
Across all four categories, the Index revealed a stark contrast in overall confidence levels with small companies with fewer than 50 employees (Confidence Score of 5.9) versus medium to large companies, which had higher Confidence Scores (8.7 and 8.9, respectively). As company size and cloud adoption increased, so did confidence levels.
Michael Gold, CEO of Intermedia, said: “Consistently, IT professionals at smaller companies measured as less confident than larger ones, expressing concerns about their ability to protect and support their organisations. This uncertainty presents MSPs with a real opportunity to help SMBs that don’t have the resources to run IT on their own.”