Mitel has launched its optimised healthcare experiences through its Virtual Care and Collaboration Service (VCCS).
Starting with seven new European markets (UK, Belgium, France, Italy, Spain, Netherlands and Switzerland), the solution will be rolled out globally during the third quarter of this year.
Mitel said that it had rolled out the new solution in response to the significant financial and resourcing pressures healthcare providers face and rapidly rising patient expectations. VCCS, which provides secure digital video consultation, is purpose-built to support healthcare providers and insurers with an improved delivery of patient-centric care by offering an end-to-end, secure and compliant interactive digital solution with an easy to use workflow that closely follows the familiar in-person healthcare experience.
Elka Popova, VP and senior fellow, Frost & Sullivan, said, "Increasing demand for seamless and efficient patient care is compelling healthcare organisations to adopt advanced communications and collaboration solutions that can be strategically integrated into healthcare workflows. As a key player in this expanding market, Mitel's VCCS solution is setting a new standard for deeply integrated solutions across the entire value chain.
"Unlike traditional business process app integrations, Mitel's VCCS offers a comprehensive approach that enhances every touchpoint in the patient journey, from initial contact to follow-up care. This level of integration not only improves operational efficiency but also significantly elevates patient experience and outcomes. Mitel's innovative approach is a game-changer, demonstrating the critical role of advanced communications solutions in modern healthcare."
Martin Bitzinger, senior vice president, product management at Mitel, said, "The VCCS platform is built to balance better patient experiences with improved operational efficiency for healthcare providers, and clearly illustrates what practical innovation means for Mitel. It is designed to enhance the patient journey at every juncture by providing seamless integration with existing workflows, enabling high-quality multimodal patient interactions, and, importantly, it can be used with any technology. Mitel recognises the healthcare industry's need for agility, flexibility and resilience at scale and the VCCS platform is purpose-built to securely empower these factors without compromising patient care."