The company says that with the significant reduction in business travel worldwide – due to budget cuts, environmental impact, etc – business is increasingly being conducted via telephone, and therefore speech quality, intelligibility and the content delivered over the phone has become more critical than ever. When conducting business over the phone, body language is completely replaced by tone of voice, which accounts for 87% of the communication model, with the actual words used only accounting for a mere 13% of total effectiveness.
“Plantronics has played a central role in telephony conversations for nearly 50 years and recognises that the projection of one’s ‘voice signature’ during business conversations and presentations is vital,” said Philip Vanhoutte, Managing Director, Europe, Middle East and Africa, at Plantronics. “By tuning one’s voice with pace, pause, power and pitch, professionals can be more influential and effective during phone conversations, giving companies a competitive edge.”
“The importance of ‘voice presence’ is not only on the rise, it is proving crucial to the way that today’s most successful companies do business,” said Tony Crawford, founder of Crawford Communications. “Our aims are simple when talking business on the phone: Can we be heard clearly? Are we engaging? Are we understood? These crucial factors are heightened with language barriers and a prevalence of jargon in business. Finally, are we stimulating our audience to take some action as a result of what we've had to say? This is exactly what Speech Impact will be helping Plantronics to construct and deliver for its clients.”
Pricing for clients will be from €385 plus VAT per person for groups of ten.