The Portal is a single point of entry for a service provider’s operations staff to provision a new tenant, easily execute core administrative tasks and manage all tenant-related resources. Accessible online, the portal is a powerful registration and provisioning application allowing service providers the ability to create contact center service packages, bundle communication channels and features, and make their packages available for self-service customer sign up. A prospect becomes a fully provisioned contact center customer in a just a few clicks.
The Portal is also a self-service administration tool for existing customers. Service providers empower tenants by giving them control of day-to-day tasks like managing agent names, extensions, skill assignments, queues, routing rules, working hours, holiday and operational calendars. It alleviates the wait time and cost of service provider personnel performing routine management and administration activities, and allows their staff to focus on operations which are more critical.
“The Portal simplifies new customer onboarding and ongoing management, lowers total cost of ownership and optimizes operational resource utilization,” said Christoph Mosing, President Enghouse Interactive. “Realizing new efficiencies combined with cost savings that can be passed down to customers, will give service providers the competitive advantage they’ve been missing and help them expand into new areas.”