Noetica, a contact centre software provider, has appointed Cliff Metcalf as technical support leader.
Metcalf brings more than 20 years’ contact centre industry experience, including using Noetica technology with organisations such as 2Touch and Parseq.
Based at Noetica’s Durham office and working with the team in London, he will lead an experienced group of technical support specialists.
Metcalf said, “I have experienced firsthand the positive impact Noetica has on contact centres, from the operational benefits, the agent performance improvements and the quality and consistency of customer engagement.”
He added, “Now as part of the team, it is my responsibility to deliver the service and support experience that I have expected and received from Noetica over many years.”
Steven Brooks, chief commercial officer at Noetica, said, “The Noetica team is a fusion of contact centre experience and technology expertise, and Cliff has both qualities in abundance. He appreciates the unique demands of contact centre operations and has vast experience being a Noetica customer. Not only does he know the technology inside out, but also what contact centres need, want and expect, when it comes to technical support.”