Broadband Easy Connect gives operators, their subcontractors, and retailers access to a cloud-based platform that helps automate the process of connecting end users to the fibre network.
The service can automate the processes tied to scheduling customer visits, dispatching engineers, and verifying field operations. It includes workflow tools that can be tailored to the operator’s needs and integrated into the IT environment.
Nokia’s solution also provides field engineers with access to productivity tools such as ONT Easy Start and Optical Link Certifier, which provide automated service activation and end-to-end line testing.
The cloud platform also allows field engineers to use AI computer vision models to validate port assignment and ensure all passive components are installed properly.
Sandra Motley, president of fixed networks, Nokia, said, “With Broadband Easy Connect, we make it simple, fast and cost-effective for operators to set up home fibre installations.
“This means happier customers and a growing fibre business. Operators can get it right the first time 95 per cent of the time and cut repeat visits in half, speeding up fibre deployment by 20 per cent.”
Based on Nokia’s extensive experience in fibre deployments, which has helped operators connect over 300 million homes worldwide, the solution reduces the time spent on each home connection and ensures a consistent user experience.