With more than £7 billion of assets under management and one of the UK‘s largest mutual insurers, it has appointed Olive Communications, based in High Wycombe, to develop and implement the cutting-edge initiative following an exhaustive tender process.
The end-to-end solution will be designed, implemented and managed by Olive, who were selected based on its extensive technical and managed services capability in the financial sector with the service starting in September.
A unified communication and contact centre solution will be built on Mitel’s cloud-based platform and a knowledge management system developed that can be used by agents giving them far faster access to information, documentation and FAQs.
Martin Flick, Chief Executive of Olive Communications said: “We are very proud to have been selected to work on such a strategic project in partnership with OneFamily. This again demonstrates our leadership in the financial sector for delivering business critical cloud communication services. OneFamily is a very exciting business, with clear plans for setting the standard for customer service and I am delighted they have chosen Olive as its trusted partner to help achieve this”