Olive will now implement and manage a new cloud-based unified communication solution for 1,000 employees across 50 sites, roll out a new contact centre, implement a new MPLS network and LAN infrastructure, and take over the management of Scania’s 600+ user mobile phone estate.
Richard Gray, Finance and Rental Director for Scania, says: “With our current system coming to the end of its natural life, we wanted to procure the best possible solution for our business. Our objectives were to improve our ability to provide a first class service to our customers, enhance employee to employee communications, and reduce our infrastructure and telecoms costs across the board.”
“Olive grasped our imperative to improve the customer experience, and clearly demonstrated it understood how to federate and manage new models of cloud-based connectivity to achieve business outcomes”, comments Gray.
Olive and Scania worked together to identify four key success criteria for the communications contract: enhancing the customer experience, improving employee to employee communication, market leading resilience, account and service management and finally, substantial cost reduction.
Martin Flick, CEO, Olive Communications, explains: “Bringing together cloud and mobile connectivity under one managed service is an increasingly popular deployment for Olive customers, as it increases the ability for employees to contact each other wherever they are working, improving productivity.”
“Olive will bring together previously disparately managed and billed elements of Scania’s communications estate into one managed service. This means that Scania will not only will benefit from significant operational efficiencies, but will significantly reduce its infrastructure costs in the coming years, delivering a substantial return on investment (ROI).”