As financial services organisations look to differentiate themselves in a competitive market place, there is increasing demand for secure access to and sovereignty over high quality audio data sets to fuel compliance AI platforms and deliver valuable insights that will drive outcomes such as enhanced customer experience proactive risk management and automated fraud detection and surveillance.
“Fully leveraging this new relationship, IPC and Red Box are embracing an open ecosystem approach to ensure our customers can fully benefit from secure access to an extremely valuable and strategic data set,” said IPC Chief Operating Officer David Brown.
“The Red Box approach is underpinned by our open philosophy and we’re delighted to form a strategic partnership with IPC as a leader in the financial services and compliance space,“ commented Richard Stevenson, CEO of Red Box. “Our organisations have a long-standing relationship, with the Unigy platform integration announced by Red Box last year, and we’re excited to join forces with IPC to ensure customers are provided with AI-ready voice data sets from across their organisation to fuel post-call and real-time analysis within their applications of choice, to deliver actionable insights.”