Zoho has more than 45 million users leveraging their 40+ cloud-based business products, including Zoho CRM and Zoho Desk. TeamViewer can be embedded in both platforms, providing remote assistance session just a click away. Sessions can be started by administrators from within the Zoho workflow – identifying and resolving issues more quickly and thus improving employee productivity and customer satisfaction.
“We are excited to partner with Zoho to provide remote connectivity within their CRM and help desk applications, this functionality will enhance employee productivity and customer relations,” says Alfredo Patron, executive Vice President of business development at TeamViewer. “We continue to innovate and pride ourselves on connecting anyone to anything and this relationship validates the value we bring to the industry.”
Integrating TeamViewer within Zoho CRM and/or Zoho Desk allows administrators to start a remote session to troubleshoot an end-user or customer problem from within the Ticket, Lead, Contact or Account views, where the agent has context about the issue or customer.