The iCall Suite (iCS) application is available as a cloud (iCS Online) or on-premise (iCS Desktop) solution, integrating with major telephony platforms such as BroadSoft BroadWorks, Mitel, Samsung and Ericsson-LG. The solution enables customer-facing teams with SLAs / target commitments to record and monitor calls on any device and visualise critical business call metrics on dashboards and wallboards.
The new integrated modules of the latest version 2.1 of iCS Online include fully managed cloud call recording and storage, fraud detection alarming and contact centre supervisor analytics, accessible from all smart devices. New fraud detection immediately identifies anomalies in call activity and iCS Contact provides enhanced contact centre analytics for supervisors.
Tony Martino, MD of Tollring comments “We are looking forward to showcasing the latest modules of iCS on stand 9 at this year’s Convergence Summit. This is an important event in our calendar and provides an excellent opportunity for us to meet both new and existing partners, as well as the ability to demonstrate how our solutions add real value to channel propositions.”
Details of the new version 7 of iCS Desktop on-premise call management will also be available at Convergence Summit, soon to be available to the channel. The latest call analytics, call recording, contact team analytics and agent call control tools continue to add value to portfolios, by making cutting edge call data visualisation accessible to any business.
Tony Martino, MD of Tollring adds “Product development lies at the heart of our organisation, led by demand in the marketplace. We are delighted to be able to offer to the channel a fully integrated suite of call recording and analytics, available both via the cloud or on-premise.”