The outbound call centre specialists have for a number of years delivered highly successful events in the US and this format is now being replicated in the UK.
A wide range of TouchStar’s customers are expected to be in attendance including representation from the collections, telemarketing, debt management and home improvement sectors. The DMA will be in attendance delivering a keynote presentation informing TouchStar’s customers of current and future compliance and regulation issues within the call centre industry. A series of presentations based around data, IP, agent incentives and recruitment issues will also be discussed.
TouchStar Call Centre Software MD, Dave Fricker said, “We have experienced rapid growth for a number of years that has obviously been facilitated by our customers. The User Group Conference gives our customers the chance to become partners in the future growth of the company and offers them transparency with regard to current developments. In addition to this, it gives us the opportunity to remind people that telemarketing is a tried and tested channel to market and this will be especially pertinent if the expected downturn comes to fruition. The User Group Conference will provide advice on strategies for our customers to not just simply stay onboard, but to thrive in difficult times.”