This new suite of services builds on the company’s customer services function to bridge the skills gap common across the public sector. This should help reduce the complexities of managing dispersed IT environments.
Katherine Stubbings, head of service delivery at UKCloud, said, “We believe that public sector organisations deserve the support of a team that will stand shoulder-to-shoulder with them during times of need and so we provide this service on a 24/7 basis to all of our customers at no additional cost – including an allocated service delivery manager.”
Stubbings added that feedback from its service delivery managers led to the development of these additional managed IT operations services.
These expanded capabilities address a key finding in UKCloud’s State of Cloud Adoption survey, that organisations lack key skills which are needed to build (78.3%) and manage (77.31%) applications in the cloud.
As highlighted by Gartner, teams are already stretched managing existing IT, and the associated management, patching and other IT operations or “housekeeping” activities which have become increasingly complex and unsustainable.
Despite this, public sector organisations continue to be disrupted by digital transformation initiatives which are needed to meet the higher expectations of internal and external customers as well as the need to drive more efficiency.
UKCloud’s new services aim to help address this prospect of continued demand for digital technologies leading to further increase the complexity of IT operations and the risk/impact of ungoverned shadow IT and IT outages.