Over the past five years, Union Street has enjoyed rapid organic growth. The company has reported an average increase in turnover of 20 percent year on year, with similar increases in personnel. Today the company employs over 80 personnel, and provides its aBILLity billing platform to close to 450 communications providers across the UK and Europe.
Commenting on his appointment, Fernandez states, “As COO, I plan on taking Union Street’s support and customer service operations to the next level through the use of IT service management, best practices and techniques, with a focus on always having customer excellence at the heart of everything we do. At the same time I will be implementing the very latest processes, techniques and automated methods into the company’s development operations to increase the frequency of quality software releases and new functionality into our solutions.”
By appointing Fernandez, Union Street’s MD, Tony Cook, will be able to focus on new avenues of development for the company and its products. He comments, “I’m delighted to welcome José to the team. José’s knowledge and expertise in this pivotal role will ensure Union Street is well positioned to scale up its operations, and maintain our impressive rate of growth. José’s appointment will also enable myself and other key members of the Union Street team to explore emerging opportunities in the communications industry and breaking into new markets.”