“While resellers value the support their account manager provides sometimes they want to access information immediately out in the field. That’s why we are launching a partner portal to improve our partner programme and make winning business easier for our resellers” announces Brian Iddon Venus Business Communications Director.
The project has been a year in development led by Head of Channel Sales, Estelle Motley. “We have listened carefully to our resellers and developed a portal that is simple and easy to use. It delivers information and a range of other facilities rapidly to help resellers provide first class service to their clients. It can help them report on the progress of a job or provide pricing information and ordering capability to help them close a sale in the field,” explains Estelle.
At the launch resellers were invited try the portal on their mobile devices. Twisted Pair was one of the resellers at the launch, a spokesperson from the company stated “While we appreciate having a dedicated account manager to discuss complex issues or strategy, we also like accessing information quickly through the portal. Sometimes you don’t need to speak with someone, you just need to check progress on a job, perhaps when you are in a client meeting, and this portal is ideal for that. We are looking forward to using it,”
The new portal features an expanded range of postcodes due to Venus’ increased network footprint and gives resellers the ability to get lightning fast price quotes, look at the provisioning progress for all orders and log support calls. The Portal is linked to Venus’ CRM system, so it receives live updates ensuring resellers have up to date information to work with.
“Our reseller network is an important channel that we continue to grow and cultivate. It is important that they have our support when they need it and in the way they need it. The Portal provides information to their fingertips and enhances our customer support experience. It has been well received at our launch event and we will continue to refine it as resellers provide feedback on its use in the field,” concludes Brian.