The delivery may require a pool of resources from the wholesale provider; Partner and end customer across the scope of works, order management and install.
With this in mind Virtual1 has expanded its team to include the role of Jeopardy management. Led by the experienced David Marchment, Virtual1 is developing a programme to identify and resolve delays, whilst managing the team and dealing with high-end escalations. This will enable the provisioning team to concentrate on fluid projects, maintaining volume and revenue.
“David brings a great skill set to us from his time within the industry. He will be instrumental in providing the strategy and leadership we need to streamline our WIP pipeline and push through projects”, says Tom O’Hagan, CEO of Virtual1.
“I felt that I’d taken my previous role as far as I could and was looking for my next challenge so, having worked in partnership with Virtual1 during my VM days, I was keen to come on board, particularly given their impressive year on year growth and visions for the future”, says David.