The new Vodafone Partner Programme elevates Partner capabilities and operational standards for delivering customer service excellence across Vodafone’s Total Communications solutions. For the first time, Partners have been able to achieve Vodafone certification across the Vodafone Fixed, Mobile, Converged and Cloud portfolio of technologies.
The move to highlight Partner capabilities has been made to support customer requirements, as businesses look to Vodafone and the channel for trusted expertise in communications infrastructure and services, to support smart working practices and digital transformation initiatives.
Nick Birtwistle, Director of Partners and Strategic Alliances at Vodafone UK said: “From unified communications to the Internet of Things, digital technologies are enhancing the way businesses and public services work. This is driving transformation in the design and delivery of communications infrastructure and services, and demand for converged solutions. We have designed our new programme to equip our partners with the highest-levels of training and support around our portfolio of technologies. We believe this will help them to take a leading position in this new era of communications and provide continued service excellence for customers.
“We’re delighted to announce the first Partners to our programme and will continue to work with the many others who are aiming to qualify for the programme ahead of our second accreditation date in June.”
Jack Lish, Business Process Manager, Onecom: “We’ve just found out that we have been awarded Total Communications status as part of Vodafone’s new programme, which is fantastic news. Qualifying for the programme does put you through your paces but it is totally worth the investment and will ensure Vodafone’s Partners stand out in terms of their capabilities and focus on service excellence. The programme is packed full of training and qualifications support around all aspects of customer engagement and provides a seamless bridge from Vodafone’s enterprise portfolio to our own offerings. A lot of work has obviously gone into developing the programme’s training element. Not only does it provide a really efficient way to provide a continuous knowledge stream for our experts but it also gives us a ready-made induction course for our new starters. We’ve plans to embed the training within our own learning and development programme.”