Zen has also created the new position of customer experience director. Dean Burdon will take this role and will oversee all of Zen’s operational activity across provisioning, onboarding, technical support, customer service and customer engineering.
In addition, Steve Warburton, currently Executive Committee member and MD of Zen’s Partner Division (pictured above), will take on additional responsibility as MD for Zen Retail. In this role, Warburton will oversee the company’s growth strategy for residential and small business customers.
Barber, Sinclair and Burdon will join Warburton on Zen’s Executive Committee with immediate effect. Zen’s Executive Committee, led by CEO Paul Stobart, also includes People & Culture Director Ayshea Robertson, Finance Director Matt Kay, Managing Director Business Division Martin O’Donnell, and Technology Director John Lyons.
On the new appointments and company’s expansion strategy, Paul Stobart, CEO of Zen Internet, said, “I am delighted with these appointments. Promoting two senior managers to the Executive Committee demonstrates the emphasis we place on developing internal talent within the business. The expansion of Steve’s existing responsibilities is a testament to the success he has already enjoyed, with his colleagues in the Partner Division, in building a fast-growing business serving our channel partners.
“Where appropriate, though, we will continue to bring in fresh talent to give the team additional bench-strength, and Dean is a great example of someone who brings us invaluable experience as well as a passion for the customer that is a match for our own. Dave, Paul, Steve and Dean are already making a significant impact in their new roles and will undoubtedly help us achieve our strategic goals and ambitions.”
Burdon joins Zen with two decades of experience in customer service including six years at TalkTalk. Barber has been at Zen for over 20 years in a number of roles, in his new role his responsibilities include portfolio strategy, product development, and accountability for relationships with key suppliers.
Sinclair will oversee Zen’s marketing strategy and communications programmes, as well as take the lead on brand development, PR, data management and insight, and our growing relationship with CityFibre. Sinclair has been at Zen for three years taking the lead on Zen’s brand building ambitions; prior to Zen he worked in marketing roles for a number of brand-oriented businesses including Coca-Cola, Adidas, and Lloyds Banking Group.