The number of Horizon (Cloud PBX) users increased from 435,000 to 522,000 (+20%). The main growth area was in the SME segment which is Gamma’s target market segment.
The number of installed SIP Trunks increased from 856,000 at 31 December 2018 to 1,016,000 at 31 December 2019 (+19%).
Gamma's UCaaS offering, Collaborate, and upgrade to Horizon which was launched in March 2019, already has over 9,000 users. The business is offering free licences for 4 months to help those businesses through this tricky period due to the Coronavirus outbreak. Comms Business understands that the business has seen unprecedented demand over the last week for the service.
To support their UCaaS strategy, in November Gamma acquired Telsis Direct Limited, Telsis Communication Services Limited, Telsis Services Limited and Telsis GmbH (together “Telsis”) which brings a development capability and will enable us to launch a fully integrated cloud contact centre solution in late 2020.
In February 2020, Gamma also acquired Exactive Holdings, a unified communications specialist with expertise in Microsoft Teams.
A spokesperson for the company said "Exactive will help us address a part of the market that is already embedded in a Microsoft ecosystem and this will be an essential part of our UCaaS strategy."
Andrew Taylor, Chief Executive Officer, commented, “We have delivered a strong business performance and an excellent set of financial results for 2019, with both our UK Indirect and UK Direct businesses continuing to grow well. Despite an increasingly competitive market, our product performance was positive, and during the period we continued to strengthen our market capabilities, through the development and launch of new products and services. Our Dutch business continues to build market share and we will shortly be operating in Spain following the acquisition of Voz Telecom. Through the acquisition of both Telsis and Exactive, we are executing against our UCaaS strategy, while ensuring that we continue to strengthen both our direct and indirect channel propositions.”