HP has a new set of Device as Service (DaaS) offerings for customers and partners, including new predictive analytics capabilities available as a service to support a broader range of customer needs, and enhanced options for simplifying IT support with HP Tech Café Market.
“Our continued expansion of services offerings reflects HP’s deep commitment to meeting the changing needs of the workforce,” said Guy Collet, head of Personal Systems Services, EMEA, HP Inc. “These expanded services provide smart, simplified solutions for the modern workforce and unlock new growth opportunities for our customers, our channel partners, and our business.”
The growth of HP DaaS comes as corporate IT departments are seeking new ways to manage both HP and other manufacturer devices more efficiently and effectively. HP has delivered strong growth in its services business, with HP DaaS now available from nearly 100 channel partners around the world.
According to IDC2, 63 percent of commercial IT managers say their resources are drained by device management and would like to be able to focus on other IT projects such as mobility, business applications, and security initiatives. To help free up resources, HP is expanding its real-time hardware analytics and proactive device management capabilities. This service from HP enables customers to analyse hardware performance, detect potential problems in advance, and proactively implement corrective actions. The unique data analytics capabilities of HP DaaS are now available on Windows, Android, iOS, and macOS devices – creating a multi-OS solution that’s designed to boost IT efficiency and improve employee experiences.
HP DaaS agreements can also be tailored to fit customers’ unique needs by easily adding specific device lifecycle services. Today the company introduced HP Tech Café Market Enhanced, an end-to-end vending and storage solution that provides instant access to accessories and 24/7 lockers for device swaps or repairs. In addition to vending and storage, HP will manage the ordering, replenishment, and reporting for customers. The solution supports the needs of an increasingly mobile workforce and significantly simplifies life for IT departments.
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