NewVoiceMedia Integrates Contactworld

NewVoiceMedia has announced the integration of its ContactWorld solutions with Salesforce1 Mobile. All solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location, transforming the experience for both the customer and agent.

This enhanced offering from NewVoiceMedia will vastly improve business efficiencies, particularly for field sales teams who need to contact and track customer or prospect communications on the move.

Matt Tuson, EVP Sales, comments, “Your sales team need to be where their customers and prospects are, and often this means being away from their desk. Our award-winning cloud customer contact platform now enables agents to work beyond the boundaries of the office, while benefiting from complete visibility of all sales activity, as customer data is turned into meaningful insight, driving sales effectiveness”.

According to Forrester Research, Inc., the anytime, anywhere workers in the US and Europe grew from 15 percent to 29 percent of employees between 2011 and 2012. As stated in its ‘2013 Mobile Workforce Adoption Trends’ report, ‘The convenience of mobile devices sets the bar for what your mobile workforce expects. They want access to the Internet and to all their business tools from any location on any device. The rise of the anytime, anywhere workforce means that CIOs must think carefully and strategically… about implementing new systems of engagement’.

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David Dungay

Editor - Comms Business Magazine