Panasonic Resellers get connected with new contact centre solution

Nimans resellers have been logging on to learn about a new contact centre software solution for Panasonic systems – and how they can capitalise on new business opportunities.

Dealers from across the country took part in an informative webinar to discover more about a modular suite of applications from CyTrack, spanning call management and UC functionality.

Paul Burn, Heard of System Sales at Nimans says the partnership between Panasonic and third party specialist CyTrack, provides resellers with a new opportunity to take advantage of potentially lucrative revenue streams – in addition to traditional system sales.

“For more than 15 years CyTrack have been specialising in the development of powerful CTI Telephony and Call Centre business communications software. The company has teamed up with Panasonic and Nimans to offer resellers a sophisticated suite of modular solutions that can easily be tailored to meet the individual needs of customers and protect future investment.”

He added: “CyTrack provides a portfolio of solutions that encompass business intelligence reporting, UC functionality integrated with Microsoft Lync, inbound and outbound call and contact management, as well as flexible call recording options. For businesses big and small CyTrack offers a cost effective and user friendly interface between the telephone, PC and internet, designed to maximise return on investment.”

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