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Polycom Launches Cloud Services

Polycom is unveiling its unified cloud solutions strategy, which includes Polycom Cloud Services, and Polycom Device Management Services (PDMS). These offerings provide new capabilities for enterprise customers to manage and measure their telephony devices. With over 15 million desktop and conference phones in use worldwide, Polycom’s extensive footprint in the enterprises and service provider sectors will be complemented by the new cloud service’s ability to streamline and simplify the management, provisioning, and updating processes.

Polycom also announced it will continue to deploy new cloud solutions for businesses, while adding solutions for service providers in the coming months. These new services allow users to simplify audio device lifecycle management by using the cloud to bring data and analytics to administer, monitor, and measure the growing complexity of audio devices within their organisations.

“Employees are solving problems together more than ever before by connecting from meeting spaces of all sizes from all over the world. As meeting technology innovation accelerates, so does the complexity,” said Mary McDowell, CEO of Polycom. “Polycom Cloud Services offer customers unique, informative, and actionable data that empowers IT professionals to understand the value of their meeting rooms and make smart technology decisions that create exciting, productive, and fun meeting experiences for their employees.”

The new Polycom Cloud Services are:

For Enterprise Customers:

PDMS for Enterprise, which is available now enables IT pros to simply and seamlessly manage all their Polycom audio devices, including desk phones and conference room phones, from a single cloud portal. The PDMS-E portal enables enterprises to provision, update, and secure audio devices regardless of scale.

Polycom’s RealConnect interoperability solution will become part of Polycom’s Cloud Services in Q3 of this year. The RealConnect cloud service creates an interoperability layer for audio services, specifically Microsoft Skype for Business, that are used within a customer’s current environment using Polycom or other hardware. The RealConnect cloud service brings Polycom’s ecosystem to the cloud, offering customers choice and flexibility.

For Service Providers:

•PDMS will be launched in Q3 of 2018, allowing service providers to incorporate Polycom audio device management and analytics into their customer portal experience. Service Providers will benefit from improved uptime and the ability to anticipate and mitigate customer issues, aggregate critical analytical data, and customise devices to meet customer needs.

•Polycom will release an API in Q3 which will allow Service Providers to customise which services and analytics they need for each customer. These APIs will turn PDMS into a platform that empowers service providers to immediately open the door to future innovation and exciting development opportunities, such as endpoints like Polycom Trio, which will get even smarter in the future.

Polycom Cloud Services currently focus on audio devices and solutions, but the company plans to add support for enterprise customers to manage video conference devices in the same way by end of 2018. Expanding management capabilities to video endpoints is critical, as audio and video conferencing devices continue to converge in a single meeting room experience.

Earlier this year, Polycom introduced natural language processing, which is available on its leading audio and video conferencing systems, Polycom Trio and Group Series. It will continue to add innovations that improve the meeting room experience for every type of user.

“Simplifying human to human connections is in Polycom’s DNA, so leveraging the cloud to enhance how our customers manage, measure, and use their voice, video, and content systems makes complete sense,” said Tarun Loomba, EVP, Global Solutions at Polycom. “Polycom Cloud Services streamline our ability to bring simpler and better experiences to our customers whose collaboration needs are growing every single day.”

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David Dungay

Editor - Comms Business Magazine