Ribbon Makes Key Improvements to Smart Office

Ribbon Communications has added key new features and functionality to its Smart Office Unified Communications (UC) solution to improve the end-user communications and collaboration experience. The mobile enhancements include an innovative Call Boost feature that allows users to seamlessly move an active call from 3/4G or Wi-Fi data services to their cellular voice provider when data network bandwidth and voice quality decreases.

Additionally, the Call Boost application moves the call from the user’s limited data plan to their cellular minutes. Call Boost leverages Ribbon’s Call Grabber technology. Call Grabber’s patented technology and session mobility capabilities dramatically improve the call experience for office employees, mobile workers and business travelers by enabling seamless, active call transfer between phones, smartphones, tablets and mobile devices in a one-step process that is undetectable to other parties on the call.

In addition to providing advanced mobility and desktop UC capabilities, Ribbon is extending its support for Vidyo’s patented video technology to power Smart Office’s Collaboration Rooms with HD video conferencing and screen sharing.

“Our customers want the latest in technological and collaboration advancements, including one-number access to all communications devices, the ability to have the same office connectivity capabilities regardless of where they are working and the option to include co-workers, customers, friends and guests in multiple collaboration environments,” said Sacha Gera, Senior Vice President of Cloud Products at Ribbon. “Smart Office is designed to deliver all of these capabilities and more, while providing anywhere access to UC. With great new features such as Call Boost and enhanced HD quality voice and video, we are delivering on our continued commitment to make staying connected easy and convenient.”

Gera added, “We selected Vidyo’s technology as a key component of our Smart Office Collaboration Rooms because of its ability to deliver superior performance in low bandwidth environments. The combination of Vidyo’s technology and our Call Boost feature provides our customers carrier-class, enterprise-grade access to voice and video.”

“We continually innovate to deliver the best collaboration experience possible to our customers and partners via our VidyoCloud platform,” said Sam Waicberg, Senior Vice President of Business Development and Partnerships for Vidyo. “Our longstanding relationship with Ribbon has allowed us to work closely together to enrich the Smart Office Collaboration Room video capabilities even further by embedding our patented, scalable, real-time video technology into their award-winning platform.”

The Smart Office platform is available to both service providers and enterprises or as a Service (aaS) within Ribbon’s Kandy Business Solutions and can be easily branded and resold in a multi-tiered model.

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David Dungay

Editor - Comms Business Magazine