Indepenedent research published by TopComm, the industry forum for quality of service, reveal that Affiniti, a Kingston Communications business, has performed strongly in a number of key areas for both its direct and indirect network services.
The research, which includes names such as BT, NTL:Telewest and Cable & Wireless show Affiniti registering excellent results in terms of order completion, fault repairs, service restoration and accuracy of billing; all of which are seen as the key areas in effective service delivery to customers.
The results confirmed Affiniti’s commitment to its customers with 98 per cent of Affiniti’s orders completed by the date promised in comparison to the national average of 94 per cent.
For its indirect services, 99.7 per cent of Affiniti’s orders were completed by the date promised in comparison to the national average of 91.4 per cent.
Affiniti also performed strongly in the billing accuracy category where it had only 0.1 justified complaints per 1000 bills whilst the national average was significantly higher at 1 complaint per 1000 bills.
“We are delighted with the results we have delivered.” says Andrew Tapley, managing director of Affiniti Partner Services and Regions. “They confirm our commitment to providing excellent service to our customers from the point of connection to the accuracy of our billing system.”
Affiniti was also among the top performing operators in terms of registering the lowest number of fault reports, which serves as evidence regarding the increasing resilience and effectiveness of its national telecommunications network infrastructure.