TuVox Unveils New VoIP Speech Application Hosting Solution

Speech applications company TuVox has announced the availability of hosted TuVox On Demand applications with VoIP access. By utilising TuVox conversational speech applications, like TuVox Perfect Router, TuVox Knowledge Voice and the suite of TuVox self-service voice applications, combined with the Genesys Voice Platform (GVP) from Genesys Telecommunications Labs, organisations can provide more efficient speech-based routing and a consistent caller experience.

The combined solution is delivered as a hosted application, leveraging IP that offers intelligent skills-based routing and voice features to the contact centre.

“Integrating the Genesys IP voice platform into our On Demand solution is a significant enhancement of our hosting infrastructure. It enables higher service reliability while helping customers lower transport costs,” said Steve Pollock, Executive Vice President, TuVox. “By supporting easier methods to attach data to phone calls, through the IVR functionality, we’re able to transform the caller experience while keeping the solution very affordable for customers.”

“TuVox has found success in delivering hosted solutions to lots of customers. It only makes sense to provide mature IP functionality that offers numerous business benefits that can positively impact contact centre performance,” said Karl Holzthum, Senior Vice President, worldwide channels and alliances at Genesys.

TuVox’s speech application, combined with skills-based routing and data transfer from Genesys, provides agents with detailed customer interaction information when calls are transferred to an agent. This leads to improved efficiency of customer service agents.

The following two tabs change content below.

admin

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)