VoIP – Colt says “Don’t Panic!”

Asked to what extent do switchless resellers have to take account of VoIP? Stefan Adam, Director Resellers and Providers Europe at COLT told Comms Business Magazine: “Reseller have to take the changes towards VoIP into account – but there is no need to panic. There is still plenty of consumers and SoHos that have not considered to change their initial CPS provider.”

Adam continued, “CPS and WLR are still an attractive bundle with stable revenues and low churn. VoIP including DSL connectivity is a complex setup in contrast to well proven CPS provisioning. Resellers have to consider how to send CPEs on site – how to connect them – how to handle a lot of installation problems over the phone – and to make sure that the customer really uses VoIP.

On the question of will VoIP be more profitable for the resellers Adam commented, “On the SME segment VoIP might be part of the sales pitch to attract new customers. COLT is supporting this new market trends by developing dedicated VoIP solutions for Residential type and SME type resellers. Setting up the internal operational environment and support processes are the major changes for the resellers.”

The following two tabs change content below.

admin

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)