Avaya has introduced two new customer service applications which they say enable customers to get the information they need, when they need it, to drive dramatic improvement in customer service and...
According to recent research, traditional antivirus products are failing to deliver the security improvements needed to protect organisations against modern threats.
Union Street Technologies’ aBILLity Billing System has won the ‘Best Innovation’ category of the prestigious Richmond Business Awards. Open to all companies, organisations and charities either based...
NEC Corporation has announced that TMC has named UNIVERGE 3C as a recipient of its 2012 Unified Communications Excellence Award presented by INTERNET TELEPHONY magazine in the USA.
Following extensive interoperability testing, VOIspeed has confirmed VoIP Unlimited as a trusted supplier of voice connectivity over broadband.
Independent wireless experts Real Wireless has recruited Simon Fletcher as chief technology officer. Simon joins Real Wireless from NEC Telecom Modus. The appointment comes as two new recruits also...
Bolton-based independent telecoms company, Comms Consult, has been successful in achieving reseller status with itCampus, an industry leading contact centre technology.
The latest enhancements to the Palm webOS platform has gone live via an over the air update.
ProtoCall One has signed a partnership agreement with Alcatel-Lucent, giving ProtoCall One accredited reseller status and adding Alcatel-Lucent’s contact centre solutions to its portfolio of...
Amazon Web Services (AWS) has announced that AWS Greengrass, software which allows customers to run AWS compute, messaging, data caching, and sync capabilities on connected devices, is now available...