Nemertes Research, an independent research firm that specialises in quantifying the business impact of technology has commented on Avaya merger agreement with Silver Lake and TPG Capital announced...
Networks First, an independent provider of support services for network infrastructures, and its healthcare partner Bates IT have announced they will be assuming the management and support of the...
Unify, the Atos brand for communications software and services, recently hosted its annual Unify Partner Conference, held this year in Monte Carlo, where the company unveiled new solutions and...
Manchester IT support partner, JMC IT, has been awarded Gold Partner status by Citrix Systems in recognition of its specialist delivery and support expertise for the company’s range of virtualisation,...
Intelecom, a provider of cloud-based contact centre solutions, is working with Cloud9 Business Analytics Ltd, the call recording and quality monitoring software-as-a-service (SaaS) company, to provide...
Paul Clark, CEO of Charter UK, the complaints management software provider, calls upon Ofcom to create a single, dedicated industry ombudsman to handle customer complaints, rather than simply issuing...
Tollring is pleased to announce their partnership with OrecX to deliver call recording playback and analytics within the iCS online application. OrecX provides contact centres and business VoIP...
Dell Software announced today new features with the release of Foglight vOPS Standard 6.5 from Dell acquisition VKernel, a noted provider of enterprise-class capacity management and performance...
ComputerTel, the voice recording and performance management software company, has launched a brand new interactive website. The site, www.computertel.co.uk, is designed to provide a more visual and...
Telcordia, a developer of IP, wireline, and mobile telecommunications software and services, has announced that it has been named the global market leader in service fulfillment for a fifth...