Tim Kimber, director, product marketing, Vonage, explains why automation, the agent experience and 5G will shape future contact centres
inCode, a VeriSign Company, has announced its Top 10 predictions for the game-changing events that will shape the wireless industry in 2008. The predictions cover major trends ranging from who will...
Sacha Gera, Senior Vice President, Cloud Products at Kandy.io, Genband’s platform-as-a- service offering, believes we should fall in love with apps again.
