TeleWare have announced surprising findings from the first survey of financial services organisations following changes to FSA regulations around call recording which came into effect a year ago.
Avaya has announced new contact centre solutions which they say provide businesses with a more cost-effective, simplified and productive way to deliver customer service - while improving experiences...
Nokia UK has appointed Brightpoint as its primary business-to-business distributor and awarded it ‘Approved Partner Status’, as a result of a distribution strategy review.
ShoreTel and Black Box Corporation have announced an expansion of their strategic alliance in which Black Box will deliver ShoreTel's solutions to customers throughout Australia and the UK.
This summer Vodafone UK will begin a multi-million pound investment to extend its fast and reliable mobile broadband network to a further three million people across six major conurbations;...
