CTI Group will be launching the latest version of its Analysis 7 (A7) eBilling and enhanced analytics solution at Mobile World Congress in Barcelona next month.
New independent research, commissioned by Comptel Corporation , has today revealed that mobile operators are struggling to meet growing demand by consumers for more control over their services,...
US based carrier Verizon Business has offered some tips for Chief information officers (CIOs) and IT professionals for businesses and government agencies searching for ways to control costs and...
Avaya has been identified by UK analyst MZA Consultants as the leading European Call Centre provider among consultants specialising in global telecommunications and IT market analysis
How can channel companies help their customers enhance the mental wellbeing of customer service teams? Simon Peters, managing director, CallCabinet UK, outlines the role of AI-driven call recording...
The University of Hull has entered into a 10-year strategic partnership with global business communications and collaboration company Avaya and its platinum business partner, BT. The partnership,...
Cloud hosting specialist UKFast’s public sector department is on track to triple revenues in 2017, following significant investment in the firm’s public sector and government offering earlier this...
