During July, there were over one million sessions to Heathrow’s WiFi network, with over 30,000 passengers and visitors logging onto the service each day. Launched on 1 June, the WiFi service is available across all terminals and is free to the public for 45 minutes per day Heathrow Rewards members are given additional free access, being able to use the service for 90 minutes free per day. This compares favourably with Heathrow’s European hub competitors, Charles de Gaulle, Frankfurt and Schiphol who each offer between 15 and 60 minutes free WiFi.
“Providing free WiFi is very much about enhancing the experience for the 200,000 passengers who travel through Heathrow every day and almost two months in, we have certainly achieved that,” said Max Vialou-Clark, Retail Services Director, Heathrow. “We have had really positive feedback on Arqiva’s WiFi service. It means that we can keep passengers happy with great connectivity across the airport.
Max continued: “We chose to work with Arqiva, due to their record of providing WiFi in airports, retail environments and hotels that is user-friendly, fast and reliable and we’ve been very impressed with the service and Arqiva’s flexible approach.”