The Managed Services contract continues to enhance this relationship and provides ongoing support not only on a day-to-day basis, but also in terms of improving overall performance. The contract has been specifically tailored to allow for heightened response times from NextiraOne’s support team during Howden’s most important peak trading period. Working closely with the Howden’s IS team, NextiraOne created a customised contract that combines 24/7/365 maintenance with additional on demand support and regular strategic performance reviews, with a formal reporting structure.
“Managed Services are becoming more and more important for businesses looking to increase the efficiency of their IT and communications,” commented Mark Petty, Managed Services Director at NextiraOne. “Howden Joinery has recognised the value of a hybrid solution that combines a cost-effective level of day-to-day support and additional resources at its most critical business trading times. We were able to create a very flexible agreement that allows for this and it is proving to be a very successful and economic model.”
“We are delighted with the way this contract is working for us,” says Clive Cockburn. “NextiraOne already had the experience in helping us to build our infrastructure so they really understand our business and how we wanted the contract to work.”