The global independent satcom and IT solutions provider was awarded a contract with the UK Ministry of Defence (MOD) to provide comprehensive support for Maritime Multi-Media (MMM) services across the Royal Navy fleet in September 2023.
The aim of the partnership is to enhance the welfare services available to Royal Navy personnel by providing a wide range of entertainment on board vessels. These welfare services are increasingly important in recruiting and retaining sailors.
NSSLGlobal has assumed responsibility for the design, support and maintenance of crew Wi-Fi, as well as the upkeep of the fleet’s TV systems, encompassing TVRO antennas and Ships Recreational Equipment (SRE).
Since taking on the contract, NSSLGlobal has installed new TV systems on five ships, completed over 200 support cases to improve services, and conducted over 70 global repair and maintenance activities.
Sally-Anne Ray, group CEO, NSSLGlobal, said, “NSSLGlobal has been serving the Royal Navy since 1982, and we are delighted by the continued confidence the MOD has in our expertise and capabilities.
“The first year of this new agreement coincides with a significant drive from the MOD to improve crew wellbeing and underscores our deep commitment to supporting the Royal Navy’s welfare services. We look forward to delivering exceptional MMM services to the Royal Navy and ensuring their connectivity needs are met seamlessly.”
John Clapp, project manager, MOD Defence Digital, added, “NSSLGlobal has demonstrated a proven track record in delivering reliable and leading-edge solutions to the Royal Navy.
“As we endeavour to deliver enhanced living and working environments to our sailors while they are at sea, this partnership will ensure that our personnel receive the highest standard of welfare services, including reliable Wi-Fi connectivity and entertainment options. We look forward to working closely with NSSLGlobal over the coming years.”
NSSLGlobal had previously collaborated with the Royal Navy and Defence Digital through its longstanding Skynet and Ship Alongside System (SAS) contracts.
Under the terms of the multi-year contract, NSSLGlobal provides round-the-clock support, conducts global repairs, and ensures security and safety compliance.