Global Numbers allows multi-national organizations to create a local presence in the countries they serve by establishing unique Direct Inward Dial (DID) or International Toll-free Service (ITFS) numbers in each country. Global inbound calls can be routed to auto-attendants, IVRs or contact center queues and handled by teams at a central location, such as corporate headquarters. The service is available to Connect CLOUD customers in the U.S., Canada, U.K. and Australia.
“As ShoreTel continues to expand globally, our base of multi-national customers has rapidly grown and created an increased need for global cloud services,” said Don Joos, president and CEO of ShoreTel. “Global Numbers allows businesses to be where their customers are and create a better customer experience, without having to increase headcount or add equipment.”
ShoreTel’s Global Numbers footprint covers countries where there has been strong demand. The service offers simple pricing with flat monthly rates for local DIDs and affordable per minute charges for inbound toll-free service.